Delivery Information

Privacy Policy

Last updated: September 2025

Suffolk IT (“we”, “our”, “us”) is committed to protecting your privacy and ensuring that your personal data is handled securely and responsibly. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and online store at https://suffolk-it.co.uk/store/.

1. Information We Collect

When you interact with our online store, we may collect the following information:

Personal Information: Name, billing and shipping addresses, email address, phone number.
Payment Information: Payment card details are processed securely by our payment provider. We do not store full card details on our servers.
Account Information: If you create an account, we store your login details and order history.
Technical Data: IP address, browser type, operating system, and cookies to improve website functionality.
Order Information: Products purchased, order value, and delivery preferences.

2. How We Use Your Information

We use the data we collect for the following purposes:

To process and fulfil your orders.
To provide customer support and respond to enquiries.
To send order confirmations, updates, and important service notifications.
To improve our website, services, and customer experience.
To comply with legal obligations (such as tax and accounting requirements).
With your consent, to send you marketing communications about our products and services.

3. Sharing Your Information

We will never sell your data. However, we may share your information with trusted third parties, including:

Payment providers (to process transactions securely).
Delivery and courier services (to deliver your orders).
IT service providers and website hosts (for site functionality and security).
Regulators or law enforcement (where legally required).

4. Data Storage and Security

We store your personal information securely on servers located in the UK/EU.
We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
Payment processing is handled securely by third-party providers and encrypted to industry standards (PCI-DSS compliant).

5. Your Rights (GDPR)

As a UK/EU customer, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request deletion of your personal data where legally permissible.
Object to the processing of your data for direct marketing.
Withdraw consent for marketing at any time.
Request data portability to another provider.

To exercise any of these rights, please contact us at:
📧 [email protected]

6. Cookies

Our website uses cookies to improve your browsing experience, analyse site traffic, and personalise content. You can manage or disable cookies in your browser settings. See our [Cookie Policy] (if available) for more details.

7. Retention of Data

We keep your personal information only as long as necessary:

To fulfil your orders.
To provide customer service.
To meet legal, tax, and accounting obligations.

After this period, data is securely deleted or anonymised.

8. Third-Party Links

Our store may contain links to external websites. We are not responsible for the privacy practices or content of these sites.

9. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or for other reasons. Any updates will be posted on this page with a revised “last updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Suffolk IT
📧 Email: [email protected]
🌍 Website: https://suffolk-it.co.uk