Terms & Conditions

Last updated: September 2025

Welcome to Suffolk IT. By using our website and placing an order at https://suffolk-it.co.uk/store/, you agree to the following Terms & Conditions. Please read them carefully.

1. General

These terms govern your use of our website and the purchase of products from Suffolk IT.
By placing an order, you agree to be bound by these Terms & Conditions.
We reserve the right to update or change these Terms at any time without prior notice. Updated versions will be posted on this page.

2. Ordering

All orders are subject to acceptance and availability.
When you place an order, you will receive an order confirmation by email. This does not constitute acceptance of your order; acceptance occurs when your items are dispatched.
We reserve the right to refuse any order for reasons including, but not limited to, product availability, errors in pricing, or suspected fraudulent activity.

3. Pricing & Payment

Prices are displayed in GBP (£) and include VAT where applicable.
Payment must be made at the time of order through our accepted payment methods.
We reserve the right to correct pricing errors on the website, and will notify you if your order is affected.

4. Delivery

Delivery information is provided in our Delivery Information page.
Delivery times are estimates and may be affected by factors beyond our control, including courier delays and weather conditions.
Risk of loss or damage to products passes to you upon delivery.

5. Returns & Refunds

Returns and refunds are handled in accordance with our Returns & Refunds Policy.
You must notify us within the stated timeframes to be eligible for a refund or exchange.

6. Product Information

We strive to ensure that all product descriptions, images, and prices are accurate.
Products may vary slightly from images due to differences in display or stock.
We do not guarantee that product descriptions are error-free, complete, or current.

7. Limitation of Liability

To the fullest extent permitted by law, Suffolk IT will not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.
Our total liability for any claim relating to our products or services is limited to the price paid for the item(s) in question.

8. Intellectual Property

All content on this website, including images, text, logos, and designs, is owned by Suffolk IT or used with permission.
You may not copy, reproduce, distribute, or create derivative works without our express written consent.

9. Privacy & Data Protection

We handle your personal information in accordance with our Privacy Policy.
By using our website and services, you consent to the collection and use of your information as outlined in that policy.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Contact Us

If you have any questions about these Terms & Conditions, please contact:

Suffolk IT
📧 Email: [email protected]
🌍 Website: https://suffolk-it.co.uk